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Salary: USD 21.6 - 21.6 / hourly
Honor Technology is transforming aging care through technology and compassionate service. As an Operations Coordinator, you'll be a critical frontline team member ensuring seamless, responsive care delivery at national scale. You'll handle real-time staffing coordination, same-day scheduling changes, and urgent communication between clients, families, and Care Professionals.
Key responsibilities include:
**Same-Day Staffing & Coordination:** Ensure timely and accurate caregiver scheduling to meet client needs and preferences, especially during same-day changes or emergencies.
**Real-Time Communication & Support:** Serve as the first point of contact for urgent client and family needs. Respond promptly to time-sensitive situations, providing clear updates and empathetic support.
**Task Execution:** Execute operational tasks including check-ins, staffing activities, and managing inbound communications in alignment with established workflows and policies.
**Issue Resolution:** Address service delivery challenges with urgency and professionalism, ensuring the best experience for clients and Care Professionals.
**Documentation & Compliance:** Accurately record client updates, staffing changes, and escalations, maintaining regulatory and company documentation standards.
**Communication & Escalation Management:** Deliver critical updates to owners, clients, families, and Care Professionals—tailoring messages by audience, tone, and communication preferences.
This is a remote role with flexible scheduling options: Four-day schedule (Friday–Monday, 11:30am–10:00pm Central) or five-day schedule (Sunday–Thursday, 6:00am–2:30pm Central). Two weeks of full-time in-person training (Monday–Friday, 9:00am–5:00pm Central) is required.
You'll join a purpose-driven team blending empathy with operational excellence. Growth opportunities exist into senior roles focused on Client Management, Care Professional Relationship Management, Care Professional Recruiting, and Care Professional HR.
Performance is measured by phone answer rate, task acceptance rate, time available for tasks, and time available for calls.
**Requirements:**
- 3+ years of experience in customer service or operations in a healthcare, staffing, or call center environment
- Hands-on experience handling real-time scheduling, dispatch, or triage
- Demonstrated tech fluency with comfort navigating multiple platforms (CRM, EMR, or workforce management tools)
- Strong written and verbal communication skills; skilled in de-escalation and empathy
- Reliable attendance and commitment to full participation in training and ongoing shifts
- Consistent tenure and accountability in previous roles—you take ownership and follow through
