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Reserv is an insurtech company founded by insurance veterans and backed by Bain Capital and Altai Ventures. The company is building AI and automation technology to modernize claims processing, automating highly manual tasks for third-party administrators (TPAs), insurance technology providers, and adjusters.
As an Operations Associate, you will play a key role in supporting the company's operational infrastructure and strategic initiatives. Your responsibilities will include:
• Attending and preparing for meetings, circulating actionable items, and ensuring timely completion of follow-ups
• Providing high-level involvement and visibility on strategic projects, including business planning efforts, account reviews, and cross-company initiatives
• Organizing and coordinating all meetings across various schedules and time zones
• Interacting effectively with staff at all levels in a fast-paced environment, remaining flexible, proactive, and efficient
• Taking initiative to add value in areas of the business aligned with your interests and passions
• Reviewing and assisting with process documentation
• Monitoring and assisting with SLA compliance both internally and externally
You will work in a dynamic, evolving environment where you can contribute to building a leading TPA platform. The role offers exposure to multiple business functions and the opportunity to drive operational improvements across the organization.
REQUIREMENTS:
• 3–4 years of experience in an operations role at a fast-paced tech company
• CII Industry Qualification or equivalent insurance/claims experience (preferred)
• Demonstrated ability to deliver on time-sensitive tasks
• Experience using internal tools and streamlining operations processes
• Proven ability to enhance cross-functional efficiency through process improvement
• Ability to execute independently in a changing environment
• Strong prioritization skills with the ability to pivot as business needs change
• Self-starter who can identify areas for improvement and drive solutions
• Cross-functional teamwork experience
• Excellent communication skills and attention to detail
Location: Candidates must reside in an eligible U.S. state (excluding California, Alaska, Hawaii, and U.S. territories) throughout employment.
