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Salary: USD 95,000 - 105,000 / annual
Tremendous is a global platform enabling businesses to send thousands of payouts to anyone, anywhere. Trusted by 20,000 organizations including Atlassian, MIT, and United Way, the company delivers gift cards and money to millions of recipients worldwide. The company is profitable, fully remote, and maintains a high-documentation, low-meeting culture with employee NPS in the high 80s.
As an Operations Analyst, you'll be the third person on a small operations team, shaping day-to-day compliance operations with real autonomy to drive impact. The role sits at the intersection of security, user experience, and sound judgment.
Key responsibilities include:
- Review account activity and make informed decisions using AI-assisted analysis. Investigate payment approval requests, flag anomalies through pattern recognition tools, and make sound judgment calls on approval or escalation, combining human judgment with AI insights.
- Identify suspicious activity and fraud patterns. Learn about regulatory requirements as they arise and help implement them in daily work. Use AI tools to rapidly surface anomalies and patterns, freeing you to focus on judgment calls that matter most.
- Suggest process improvements that could increase efficiency or reduce risk. Document learnings and share with the team.
- Balance compliance with user experience by using AI to process large datasets, draft communications, and analyze trade-offs at scale. Work cross-functionally with product, support, and business teams to make decisions that reduce risk and support scalable growth.
The company offers competitive pay and equity, 100% covered health insurance (US), unlimited PTO, and 12-16 weeks paid parental leave. Work is fully remote across the Americas.
Requirements:
- Strong analytical and problem-solving skills with exceptional attention to detail. Ability to take a messy situation, break it down, and identify patterns.
- Familiarity with AI tools and willingness to experiment with them for productivity. Comfort learning to use LLMs, data analysis tools, or automation platforms to augment work (deep AI expertise not required).
- Clear communication and genuine collaboration. Work well across teams, explain complex topics simply, and ask for context when needed.
- Comfort with multitasking, prioritization, and staying organized amid competing demands.
- Ownership mindset and genuine curiosity. Take responsibility for outcomes, seek continuous improvement, and consider how decisions affect users.
- Minimum 2 years in an operational, compliance, or related role. Startup or fintech experience is a plus; adaptability and hunger to grow matter more.
