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Salary: GBP 59,500 - 80,500 / annual
Monzo is a fintech company on a mission to make money work for everyone, offering personal and business bank accounts, savings, investments, pensions, and credit products in the UK.
As an Operational Resilience Manager for Monzo Bank Limited, you will focus on day-to-day coordination, execution, and operational maintenance of resilience requirements and artifacts within the UK. You will support operational resilience in alignment with global policies and standards, working closely with the Senior Operational Resilience Manager.
Key responsibilities include:
• Executing identification and review of Monzo's Important Business Services (IBS) and mapping their underlying dependencies across people, processes, technology, facilities, and third parties.
• Supporting monitoring and tracking of Impact Tolerances, collecting metrics, and flagging potential breaches to key stakeholders and global owners.
• Supporting execution of entity-specific scenario tests for severe but plausible disruptions and coordinating participation in wider, multi-entity global stress tests.
• Coordinating operational inputs into Monzo's Internal Capital Adequacy Assessment Process (ICAAP), mapping operational disruption scenarios to capital/liquidity implications, and supporting stress testing models.
• Coordinating Business Continuity Planning (BCP) and testing within Monzo, assisting business areas in maintaining, updating, and regularly testing response plans.
• Supporting the operation of the Global Operational Resilience Forum and providing data-driven operational resilience updates to Risk Committees.
• Assisting business areas with practical application of global resilience, continuity, and incident management policies.
The role is based in the London office but offers distributed working within the UK with ad hoc meetings in London. Flexible working hours are available.
Requirements:
• Proven experience in an operational resilience, business continuity, or operational risk execution role within UK financial services.
• Strong practical understanding of UK regulatory frameworks (PRA/FCA operational resilience rules) and familiarity with ICAAP operational risk components.
• Hands-on experience executing dependency mapping, updating business continuity plans, and supporting scenario tests alongside cross-functional teams.
• Proactive, collaborative approach to embedding a resilience culture, with ability to engage confidently with senior leadership and risk committees.
• High attention to detail and hands-on approach to tracking operational metrics, actions, and regulatory deliverables in a fast-paced environment.
