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Sportradar, the world's leading sports technology company, is seeking an experienced Operational Account Manager to join the Managed Trading Services (MTS) team, based in Taipei with a primary focus on customers across the APAC region.
In this role, you will serve as a trusted partner to trading customers, helping them optimize trading performance, adopt products effectively, and resolve operational challenges across diverse markets. You will manage the full customer lifecycle from launch through ongoing support, acting as the primary contact for assigned APAC customers while collaborating closely with Trading, Product, Integration, Customer Support, and operational teams across multiple locations.
Key responsibilities include:
- Managing and supporting customers throughout launch and the full customer lifecycle
- Monitoring trading performance and identifying improvement opportunities at sportsbook, sport, and league levels
- Partnering with customers on coverage, market issues, player profiling, risk policies, and pricing topics
- Building strong, long-term customer relationships and ensuring high satisfaction
- Identifying opportunities to introduce additional MTS features and service improvements
- Coordinating actions to improve trading performance and optimize service delivery
- Monitoring operational processes to ensure service levels are achieved and identifying structural issues early
- Delivering customer training, demonstrations, and onboarding support during implementation
- Driving adoption of new features through demonstrations and regular engagement
- Analyzing daily customer usage to help customers maximize product value
- Occasional travel within APAC and internationally to support customer engagement
You will need strong cross-cultural communication skills, the ability to work flexibly across time zones (including early mornings, evenings, and weekends), and the credibility to influence key decision-makers and build trust across internal teams.
Requirements:
- 3+ years of trading experience, or strong analytical experience with exposure to trading room management responsibilities
- Proven experience building and maintaining strong customer or client relationships
- Strong technical aptitude and ability to learn new tools and systems quickly
- Excellent verbal and written communication and presentation skills
- Experience influencing key decision-makers and working effectively with senior stakeholders
- Strong problem-solving skills with ability to proactively identify issues and recommend practical solutions
- Collaborative mindset with confidence and credibility to build trust across internal teams
- Curious and improvement-focused approach with willingness to refine systems and processes
- Fluent in English with ability to communicate confidently with customers and internal stakeholders; experience with culturally diverse APAC markets advantageous
- Ability to adapt to changing priorities and fast-moving product environments while meeting strict deadlines
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook); SQL knowledge beneficial
- Willingness to travel within APAC and internationally as required
- Flexibility to work across time zones including early mornings, evenings, and weekends
