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CloudKitchens is transforming the food delivery industry by converting underutilized properties into smart kitchen facilities that help restaurateurs succeed in online food delivery. As an Operations Manager at one or more CloudKitchens facilities in Madrid, you will oversee daily operations, facility maintenance, partner onboarding, and customer support.
Key responsibilities include:
**Customer Support and Retention:** Assist in onboarding new restaurant partners and serve as the primary point of contact for restaurant partners, building trusting relationships and solving issues that arise. Manage the overall partner experience to prevent churn and extend partner lifecycle. Be a subject matter expert on the permitting process for your facility and region.
**Team Management:** Lead and train a dedicated facility team, handling scheduling, training, and performance management. Manage a highly efficient and automated order fulfillment process while delivering excellent customer service. Cultivate positive and inclusive work environments that foster teamwork and communication across teams and departments.
**Administrative & Strategic:** Train with senior positions in support, data analytics, and reporting. Participate in planning sessions with management and peers. Review and report KPI metrics to facility management and contribute to goal setting. Manage and report the facility P&L, understanding key drivers for achieving facility-level profitability.
**Building Repair and Maintenance:** Perform general upkeep and handle minor repairs and maintenance; coordinate with external vendors for specialized services. Lead research of strategic partners with the procurement team to control monthly costs and improve profitability.
**Health and Safety Compliance:** Ensure compliance with local health and safety regulations while maintaining the highest cleaning standards. Monitor partner compliance with safety and health department protocols.
The role is based in the Madrid office with five days per week onsite work required.
**Requirements:**
- Minimum 3 years of experience in Operations, Supply Chain, and/or facility maintenance (logistics, supply chain, or eCommerce background preferred)
- Fluent in Spanish and English
- Ability to maintain a positive attitude and composure in a fast-paced environment
- Strong independent problem-solving skills
- Strategic and analytical mindset
- High degree of integrity, autonomy, and ownership
- Open availability and flexibility
