SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Wolt is a global delivery platform operating in over 500 cities across 30 countries. As Onboarding Team Lead, you will manage and develop the Onboarding team while ensuring new merchant partners receive world-class support and menu standards from day one.
You will be responsible for building a high-performing team that delivers a seamless onboarding journey for partners. You'll set direction, lead by example, and ensure processes, tools, and best practices are in place to support scalable growth.
Day-to-day responsibilities include:
- Leading and developing a team of Onboarding Associates and Specialists
- Ensuring excellent onboarding experiences for partners alongside the team
- Collaborating closely with Sales, Support, and Account Management teams to align on partner success
- Developing onboarding processes and automations that improve efficiency and partner outcomes
- Analyzing local market conditions to refine processes and identify improvements
- Creating a positive work environment that enables team growth and success
- Leading by example through demonstration of Wolt's values and behaviors
- Conducting regular one-on-ones to monitor performance, provide feedback, and support professional development
Requirements:
- Minimum 2 years in onboarding, customer operations, or implementation in a high-volume, fast-paced environment
- 1+ year leading individual contributors as a shift lead or team lead, including running 1:1s, coaching, and performance feedback
- Proven track record hitting team SLAs/KPIs for new-partner launches, with experience in capacity planning and scheduling
- Hands-on experience standardizing SOPs and rolling out process improvements that scale quality and speed
- Cross-functional onboarding experience partnering with Sales, Support, and Account Management to ensure clean handoffs
- Tooling experience with CRM/workflow systems and spreadsheets/BI (e.g., Salesforce or similar; Excel/Google Sheets; Looker/Power BI)
- Experience running QA for menus/content and maintaining strong data hygiene across systems
- Experience managing escalations via defined playbooks and closing the loop with stakeholders
