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Salonkee is a fast-growing beauty-tech company across Europe, providing an all-in-one software platform that simplifies appointment booking, payments, and customer management for thousands of salons. The platform enables beauty professionals to focus on delivering exceptional service while handling operational complexity.
As an Onboarding Specialist, you will be the key point of contact for customer success, guiding clients through implementation and ongoing adoption of the Salonkee platform. You will conduct 2–3 hour training sessions to onboard new customers, provide product expertise and strategic advice to help clients maximize their subscription value, and serve as the primary contact for all customer inquiries and requests. Your core mission is to deliver exceptional service experiences that exceed client expectations and drive customer satisfaction and retention.
You will manage your client portfolio autonomously within the Geneva region, with responsibility for relationship continuity, proactive outreach, and identifying expansion opportunities. You'll have direct access to leadership and meaningful influence on commercial strategy from your first months. The role offers structured onboarding including product training, field mentorship from your manager in the early weeks, and access to best practices from Salonkee's established teams across six other countries.
Benefits include a company vehicle with fuel card and toll badge, autonomous schedule management within a trust-based framework, 25 days of vacation plus additional rest days (conditional), health insurance, meal vouchers, regular company events, and the opportunity to contribute to a high-growth venture reshaping the beauty and wellness sector.
REQUIREMENTS:
- Bachelor's degree or equivalent professional experience
- Proven experience in account management or customer relationship management
- Strong analytical capabilities combined with creative problem-solving approach
- Excellent interpersonal skills; ability to build immediate trust and strong relationships with independent entrepreneurs
- Comfortable with SaaS tools and tech environments; CRM proficiency is a plus
- Valid driver's license (B category) required; ability to manage Geneva region independently
- Native French speaker; professional English appreciated for collaboration with international teams
