SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
OneDay is a VC-backed EdTech company supporting aspiring entrepreneurs to launch businesses through expert mentorship, structured curriculum, and a founder community. The company has raised $20M+ from leading UK and Silicon Valley VCs.
You will own the founder onboarding experience from enrollment through the first weeks of the program. This is a high-touch, founder-facing role that combines two core responsibilities:
**Clearing Blockers & Building Belonging:**
Run orientation sessions and welcome calls for every new cohort across all academic tracks. Introduce each founder to their one-on-one mentor and ensure first conversations are booked. Host group check-ins and office hours that build momentum before the program starts. Resolve founder questions on enrollment, scheduling, and platform access—escalating to Finance, academic partners, or leadership as needed. Set founders up across all platforms (learning platform, Slack, Google Meet) and troubleshoot technical issues. Track founder readiness week by week, identify those disengaging, and re-engage proactively. Support founders who defer or rejoin cohorts by re-engaging, rematching mentors, and restoring access.
**Keeping Operations Tight:**
Maintain accurate cohort records across Airtable, Asana, and Notion. Own the founder communication loop in Slack and Zendesk. Contribute to weekly reporting on enrollment, participation, submissions, and engagement. Coordinate with mentors, facilitators, and the program team to ensure clean handovers. Document and systematize processes in the shared SOP base.
You'll be on calls and across various messengers most days. This is not a passive support role—you'll chase, escalate, and solve rather than wait for tickets. You'll work closely with the Cohort Management team as founders move out of onboarding into their program.
**Requirements:**
- Background in high-touch customer success, student success, account management, or similar customer-facing role
- Genuine enthusiasm for people; comfortable with ambitious, nervous founders
- Ability to build rapport quickly and hold founders accountable with warmth
- Clear written and spoken English communication; ability to provide meaningful overlap with US business hours (EST)
- Strong organizational skills under volume; follow-through without being chased
- Fluency with AI tools and comfort across Airtable, Asana, Notion, Zendesk, and Slack
- Willingness to challenge processes and rebuild them better
- Ability to write clearly and carefully; instructions must be unambiguous on first read
