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Paytm, a pioneer in digital payments serving 450+ million consumers and 45+ million merchants across India, is seeking a high-ownership General Manager to drive cross-sell initiatives through offline business teams and partners across multiple locations.
You will serve as the single-point owner for cross-sell programs, acting as a bridge between central product/business teams and on-ground regional and city leaders. This is an execution-focused role requiring extensive travel across cities to align on targets, incentives, and execution plans while resolving real-time bottlenecks.
Key responsibilities include:
- Driving adoption of new products through offline channels and identifying high-potential locations for scaling
- Building and refining cross-sell playbooks based on field learnings in collaboration with central teams
- Gathering structured feedback from frontline teams and translating qualitative insights into actionable inputs for product, operations, and leadership
- Owning robust Excel-based MIS dashboards covering cross-sell performance, location-wise metrics, leader-wise performance, and funnel conversion
- Ensuring data accuracy, reporting discipline, and timely business reviews
- Working closely with senior offline leaders, product, operations, and analytics teams to drive alignment across multiple stakeholders
- Influencing without direct authority to drive accountability and course correction
Success in this role (12–18 months) means establishing cross-sell as a scaled, repeatable growth engine through offline teams, with clear ownership, execution playbooks, and MIS established across locations, strong relationships with regional and city leaders, and field feedback consistently influencing product and business decisions.
This is a high-impact, high-visibility role ideal for candidates seeking real ownership and the opportunity to shape and scale offline × digital cross-sell at a national level, rather than a desk-bound position.
REQUIREMENTS:
- 8–12 years of overall experience (flexible for exceptional candidates)
- Strong exposure to field-led or offline businesses with multi-location operations
- Prior experience in startups, founder's office roles, early-stage ventures, or P&L ownership strongly preferred
- Entrepreneurial mindset with strong ownership orientation
- High hunger to grow and visible career ambition
- Comfortable with ambiguity, extensive travel, and on-ground problem solving
- High energy, resilience, and strong bias for action
- Excellent relationship-building skills with senior leaders and field teams
- Strong Excel skills including MIS creation, dashboards, and analysis
- Structured thinking and clear communication
- Ability to convert unstructured field inputs into actionable business insights
- Comfortable presenting insights and recommendations to senior leadership
