SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Tide is a fintech platform serving SMEs across the UK, India, Germany, and France with business banking, invoicing, and accounting solutions. The company supports over 2 million members and has raised over $300 million in funding.
As Chief of Staff for Member Operations, you will serve as a strategic partner and right hand to the Regional CEO for Tide India and the SVP of Member Operations UK/Europe. You will drive key initiatives, optimize operational efficiency, and ensure smooth execution of strategic priorities across the Member Operations function.
Key responsibilities include:
**Strategic Partnership & Execution:** Work directly with the Regional CEO and SVP to define and execute Member Operations strategy. Translate strategic objectives into actionable plans and monitor progress. Conduct research and analysis to support key business decisions. Prepare presentations and reports for leadership meetings and stakeholders. Act as local lead for MOPS teams based in Hyderabad.
**Member Journey Improvements & Root Cause Analysis:** Identify critical customer journeys impacting experience and efficiency. Conduct deep-dive analysis and root cause investigations to uncover systemic inefficiencies. Partner with Ops, Product, and Training teams to implement sustainable fixes. Establish metrics to measure impact and ensure continuous enhancement.
**Operational Excellence & Planning:** Create and chair Steering Groups to drive senior decision-making. Manage the rhythm of the business including weekly/monthly team steercos and business reviews. Act as central point of contact for cross-functional initiatives ensuring alignment. Identify and drive process improvements. Oversee the operational budget for Member Operations.
**Communications & Stakeholder Management:** Facilitate effective communication across Member Operations leadership and other departments. Draft internal and external communications on behalf of leadership. Act as trusted advisor and liaison between executives and team leaders.
Tide offers hybrid working with flexibility to work remotely from home or anywhere in your home country, plus 90 days per year working from a different country. Benefits include competitive salary, health insurance with mental and physical wellbeing focus, Employee Assistance Programme, 12 casual and 15 privilege leaves, professional L&D budget, salary sacrifice benefits, spacious office in Hitechcity with all-day snacks, 24 hours paid volunteering time off annually, and sabbatical leave.
**Requirements:**
- Demonstrable track record of delivering complex, cross-functional projects or programmes in technology organisations
- Proven track record of supporting senior leaders in fast-paced environments
- Strong analytical skills with ability to translate complex data into clear, actionable insights
- Comfortable working with ambiguity and quick to adapt to new priorities
- Excellent written and verbal communication skills
- Excellent interpersonal and stakeholder management skills, able to build relationships across all levels
- Highly organised with ability to manage multiple projects simultaneously
- Understanding of large-scale operations function intricacies
- Proactive and resourceful with strong independent problem-solving ability
