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Allica Bank is the UK's fastest-growing fintech firm, focused on serving established SMEs—a major underserved market representing over a third of the UK economy. The New Business Administrator role is central to delivering an excellent customer experience for Allica's Asset Finance product, working with a panel of brokers, Business Development Managers, Sales Support, and Underwriting teams.
You will manage a portfolio of Asset Finance cases from proposal through document handover, ensuring efficient and effective progression. Key responsibilities include:
• Submitting Asset Finance applications in line with credit policies, providing underwriters with sufficient information for sound lending decisions.
• Delivering pre- and post-sanction administration, including timely release of communications, acceptance conditions, and document processing to support fast, high-quality service.
• Managing workload to meet team service level agreements and quality expectations, driving efficiency through right-first-time delivery.
• Maintaining strong relationships with panel brokers and internal stakeholders (Underwriting, Business Development Managers) to ensure smooth communication and timely case progression.
• Maintaining accurate, compliant case records with clear sanction audit trails.
• Ensuring adherence to bank policies, procedures, regulatory and statutory requirements, protecting the bank's business interests.
• Communicating relevant information to team members, senior management, and stakeholders to enable informed decision-making.
• Gathering necessary documentation from introducers and Business Development Managers to support loan application assessment.
• Maintaining clear internal records for MI and monitoring.
• Updating customer records in Ascent (the core banking system).
• Supporting the Operations team and other departments as directed.
The role requires excellent interpersonal and communication skills, strong numeracy and written abilities, and a proven track record in customer service. You should be capable of working in a fast-paced environment, managing complex and competing priorities with focus on delivery. The ideal candidate has resilience, energy for collaboration, confidence, and a 'can-do' attitude—a doer willing to roll up sleeves and do whatever is needed to move the business forward. Strong organizational and time-management skills are essential, along with technical proficiency in MS Excel, PowerPoint, SharePoint, and Outlook.
Allica Bank offers flexible and hybrid working arrangements, full onboarding support, continued development opportunities, regular social activities, pension contributions, discretionary bonus scheme, private health cover, life assurance, and family-friendly policies including enhanced maternity and paternity leave.
REQUIREMENTS:
• Excellent interpersonal and communication skills with strong numeracy and written abilities
• Proven track record in providing excellent customer service
• Ability to work in fast-paced environment managing complex, competing priorities
• Resilience and energy for collaboration, flexible working, and rapid development
• Confidence, credibility, and highly developed interpersonal skills with 'can-do' attitude
• Strong organizational and time-management skills
• Technical proficiency: MS Excel, PowerPoint, SharePoint, Outlook
