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Salary: USD 35 - 58 / hourly
CHAOS Industries is a defense technology company founded in 2022 and backed by $1 billion in funding from leading investors including 8VC, Accel, and Valor Equity Partners. The company develops a multi-product portfolio powered by Coherent Distributed Networks (CDN™) that serves warfighters, commercial air operators, and border protection teams.
The Mission Operations Specialist serves as the frontline technical representative supporting internal R&D, deployed systems, and customer operations. This role is responsible for fielding and troubleshooting CHAOS Industries' software and hardware capabilities in operational environments. You will work directly with military, government, and commercial customers to ensure mission success, thriving in ambiguous environments with strong technical aptitude and the ability to operate independently in the field.
Key Responsibilities:
• System Deployment & Fielding: Coordinate, plan, and setup for internal R&D testing, customer demonstrations, exercises, and deliveries. Support installation, configuration, integration, and fielding of company systems.
• Cross-functional Coordination: Work with logistics, engineering, and program teams to ensure successful deployments. Serve as the customer's most trusted tactical partner.
• Product Knowledge & Troubleshooting: Develop intimate product knowledge and hands-on capability with hardware in the field. Lead basic system troubleshooting with confidence and support engineering teams in diagnosing and resolving hardware, software, networking, and system integration issues.
• Technical Support: Provide field technical support to customers, troubleshoot issues, and document solutions. Maintain detailed records of deployments, configurations, and customer interactions.
• Training & Documentation: Assist in developing and delivering training materials and operational documentation for customers and internal teams.
The role sits within the Operations & Training group on the Mission team and requires exceptional planning and coordination skills, an aptitude for flawless execution, and eagerness to apply them to tactical deployment of CHAOS systems.
Requirements:
• 3+ years of technical field support, systems engineering, or operations experience (FSR, FAE, Systems Engineer, Solutions Engineer, or Technical Operations Engineer roles with hardware components preferred)
• Strong technical aptitude and hands-on capability with hardware systems
• Ability to troubleshoot hardware, software, networking, and system integration issues
• Excellent planning, coordination, and organizational skills
• Ability to work independently and thrive in ambiguous, fast-paced environments
• Proficiency in Microsoft Office and communication software (Slack, Teams, Zoom)
• Active U.S. security clearance or ability to obtain one
• Willingness to travel and deploy to customer sites as needed
Preferred Qualifications:
• Bachelor's degree in Engineering, Computer Science, Information Systems, Military Science, or related field
• Knowledge of radar, RF, sensor, weapons systems, defense technology, and communications
• Military background or extensive experience working with militaries
• Previous experience in defense or aerospace sectors
