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Salary: USD 135,000 - 150,000 / annual
Rippling is a unified platform for HR, IT, and Finance that automates the entire employee lifecycle—from payroll and benefits to corporate cards and third-party app provisioning. The company has raised $1.4B+ from top-tier investors including Kleiner Perkins, Founders Fund, and Sequoia.
As a Mid-Market Onboarding Manager for Spend Management, you will drive operational excellence within the post-sales organization by developing and executing strategies to set up and expand customers effectively. Your success is directly tied to customer outcomes, and you will cultivate strong relationships with C-level executives and key decision makers while helping build Rippling's onboarding organization and define the post-sales strategy that fuels growth.
Key responsibilities include:
- Setting up and customizing new customer accounts on the Rippling Spend Management platform
- Building and nurturing strong, multi-threaded relationships with high-value customers to achieve their needs and manage account health
- Executing successful platform launches and managing the customer implementation timeline
- Driving retention, expansion, and overall growth across your book of business
- Collaborating with product, design, and engineering teams to provide informed recommendations for the product roadmap
- Partnering cross-functionally with Sales, Support, Marketing, and Operations to drive efficiencies throughout the account lifecycle
Rippling values in-office collaboration and expects office-based employees to work in-office at least three days per week.
REQUIREMENTS:
- 3+ years in project management, onboarding, or implementations with experience advising clients and building strategic relationships
- 2+ years managing 20+ complex customers while implementing or administering expense programs and/or corporate card programs on a timeline
- 2+ years in SaaS or Corporate Payment platforms (Cards, AP automation, Travel Booking, etc.)
- Proven utilization of AI tools to gain efficiency and build repeatable processes
- Understanding of unique business requirements across multiple verticals and ability to translate needs into compelling vision and roadmap for customers
- Strong oral, written, presentation, and interpersonal communication skills
- High energy, initiative-driven, intelligent, passionate, driven, high EQ, and coachable
- Note: Candidates are encouraged to apply even if they don't meet all requirements listed.
