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Salary: USD 95,000 - 190,000 / annual
Customer.io is seeking a Mid-Market Account Executive for the EMEA region, based in the United Kingdom or Ireland. This is a full-cycle sales role where you will prospect, demo, and close deals for new customer acquisition within the mid-market segment.
Customer.io is a customer communication platform used by over 9,000 companies to send billions of emails, push notifications, in-app messages, and SMS daily. The platform helps teams send smarter, more relevant messages using real-time behavioral data.
Key Responsibilities:
- Build and manage a sales pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition
- Execute the full sales cycle from prospecting and discovery through demo and closing for deals typically under $50,000 ACV, focusing on new business within targeted accounts
- Conduct discovery calls to understand customer business challenges and goals, positioning Customer.io's solutions to meet these needs
- Collaborate with the SDR team on lead quality feedback and work with Customer Success and Technical Support for smooth post-sale handoffs
- Own and report on individual sales metrics, including pipeline status and progress toward targets
- Engage in consistent cold and warm outreach to build and maintain a healthy top-of-funnel pipeline
- Nurture relationships within mid-sized accounts to uncover business needs and drive growth opportunities
Requirements:
- 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
- Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech
- Familiarity with MEDDPICC or similar consultative selling and discovery-to-close framework
- Excellent written and verbal communication skills with a professional and engaging presence to build rapport with new prospects
- Strong ability to identify customer business needs and position relevant solutions effectively
- Must be located in the UK or Ireland to be considered
