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Salary: USD 95,000 - 190,000 / annual
Customer.io is hiring a Mid-Market Account Executive to join their expanding sales team across the Americas (US and Canada). This is a full-cycle sales role where you will prospect, demo, and close deals with mid-market customers.
Customer.io is a customer communication platform used by over 9,000 companies to send billions of emails, push notifications, in-app messages, and SMS daily. The platform helps teams send smarter, more relevant messages using real-time behavioral data.
In this role, you will:
- Build and manage a sales pipeline through self-sourced leads and SDR-supported inbound opportunities
- Execute the full sales cycle from prospecting and discovery through demo and closing, focusing on new customer acquisition
- Conduct discovery calls to understand customer business challenges and position Customer.io's solutions effectively
- Collaborate with the SDR team on lead quality feedback and work with Customer Success and Technical Support for smooth post-sale handoffs
- Own and report on individual sales metrics, including pipeline status and progress toward targets
- Engage in high-volume prospecting with both cold and warm outreach
- Manage deals typically under $50,000 ACV with shorter sales cycles
- Drive growth within mid-sized clients by nurturing relationships and uncovering business needs
This role offers potential for upward mobility within the sales organization.
REQUIREMENTS:
- 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
- Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech
- Familiarity with MEDDPICC or similar consultative selling and discovery-to-close frameworks
- Excellent written and verbal communication skills with a professional and engaging presence to build rapport with prospects
- Strong ability to identify customer business needs and position relevant solutions effectively
- Must be located in the UK, Ireland, Canada, or the USA to be considered
