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ServiceNow is seeking a Solution Consulting Manager to lead the Demonstration capability and strategy within the pre-sales organization. This is a strategic leadership role focused on building and managing a team of early-career Solution Consultants while driving demonstration proficiency and knowledge across ServiceNow's product portfolio.
Key responsibilities include:
- Lead and develop a team of early-career Solution Consultants, creating an environment where they build demonstration proficiency and deep product knowledge
- Define and refine the Demo Hub program capability, determining demonstration creation, use cases, and future development roadmap
- Partner with Marketing, SC Field, and Workflow SC leadership to generate pipeline and drive business outcomes
- Create and manage a video asset library of functional demonstrations to enhance efficiency for pipeline generation and renewal activities
- Develop demonstration capabilities in the Americas, validate success, and extend globally to EMEA and APJ regions
- Drive repeatable processes and outcomes across a multi-faceted agenda focused on performance and continual improvement
The Solution Consulting organization is a vital part of the sales ecosystem at ServiceNow, expected to deliver exceptional customer and internal interactions with a focus on results and continuous improvement.
Requirements:
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (including AI-powered tools, workflow automation, AI-driven insights, or exploring AI's potential impact)
- Strong pre-sales experience as both an individual contributor and leader, preferably at ServiceNow
- Thought leadership in storytelling methods and techniques with software
- Ability to coach and develop both early-career and senior individual contributors
- Demonstrated capability to lead people, process, and systems development
- Ability to build relationships and trust quickly inside and outside the SC organization
- Tactically oriented leader with long-term strategic alignment and understanding of outcomes; ability to flex and adapt as needed
- Strong understanding of ServiceNow sales and engagement processes and business value
- Ability to clearly articulate the power and value of the ServiceNow platform
