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Arrive is seeking a Mexico Account Representative based in Austin, TX to manage logistics operations for cross-border freight accounts. This role focuses on optimizing customer accounts through proactive carrier management, appointment coordination, and operational excellence.
Key Responsibilities:
- Obtain and manage pickup and delivery appointments from shippers and consignees; maintain accurate data entry and building loads for assigned customer accounts
- Deliver timely communication with carrier representatives and customer contacts regarding rescheduling, tracking updates, and operational changes
- Manage accessorials by coordinating with carrier partners to submit charges to customers promptly
- Monitor customer award volumes and proactively communicate with sales and customers when volumes diverge from expectations
- Ensure assigned accounts operate at healthy profitability levels and implement corrective actions as needed
- Work with carriers to identify consistent lanes and secure committed capacity within customer networks
- Problem-solve strategically in complex or unexpected situations, escalating appropriately to meet customer needs
- Understand and monitor customer KPIs and service standards; review account performance to identify trends and recommend continuous improvement and cost-saving opportunities
- Understand FDA and SAGARPA processes required for border operations
- Manage transloads and track efficiency to improve coverage capacity and maximize profitability
- Identify and implement strategic solutions within customer operations to drive growth
- Develop a broker mindset focused on operational excellence, profitability, exceptional customer service, and volume growth
- Build market knowledge of cycles, pricing dynamics, and spot quoting strategies
Requirements:
- Bachelor's degree in a relevant field of study (preferred)
- At least 2 years of experience in a 3PL or supply chain environment
- Ability to work in a fast-paced, high-pressure environment while multitasking
- Strong collaborative and cross-functional communication skills, both verbal and written
