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ShipBob is seeking a Merchant Success Manager to join its growing Merchant Success team in Sydney (hybrid). The role focuses on understanding the unique strategic needs of each merchant and delivering value to facilitate their growth and success.
Key Responsibilities:
• Consultation & Discovery: Upon account assignment, uncover what "success" means to each merchant. Continually re-evaluate success criteria, needs, and goals to ensure alignment.
• Solutions Development: Based on merchant needs and success criteria, develop dynamic action plans including deliverables from ShipBob and recommendations for merchants to inspire success.
• Feature Adoption: Marry merchant objectives with ShipBob capabilities to drive use and adoption of key functions and features. Push merchants toward greater utilization of ShipBob's offerings.
• Risk Management: Actively monitor merchant health and take quick, decisive action to course-correct when issues arise. Conduct regular proactive health checks and strategic quarterly business reviews.
• Stakeholder Collaboration: Work closely with the ShipBob Customer Support team to deliver best-in-class merchant experience. Help dictate product and services roadmap to deliver greater impact to merchant partners.
• Communication: Build and manage solid partnerships through a variety of communication methods, including phone, email, and regular check-ins to ensure positive business impact.
This role reports to the Manager, Merchant Success.
Requirements:
The posting excerpt provided does not include a dedicated requirements section. Candidates should review the full posting for specific experience, skills, education, or domain background expectations.
