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Wolt is a fast-growing delivery platform operating in over 500 cities across 30 countries. The company was founded in 2014 and merged with DoorDash in 2022, combining forces to expand globally.
As a Merchant Operations Associate, you will be a key member of the Merchant Operations team, providing comprehensive support to ensure a smooth and high-quality experience for restaurant and retail partners on the Wolt platform.
Key responsibilities include:
• Menu & Assortment Management: Lead updates and improvements to restaurant menus and retail assortments on the platform to keep offerings current and appealing.
• Quality & Satisfaction Checks: Conduct regular quality and satisfaction assessments to ensure partner venues meet Wolt's service standards.
• Training & Support: Train partner venues on how to use Wolt's Portal and equipment, enabling them to operate effectively and independently.
• Sales & Operational Support: Assist Account Management and Merchant teams with partner-related administrative tasks, coordination, and performance-boosting initiatives.
• Equipment & Tech Management: Resolve technical issues related to merchant operations and platform functionality.
• Process Improvement: Identify operational bottlenecks, suggest improvements, and take ownership of projects aimed at enhancing partner satisfaction and efficiency.
• Collaboration: Work closely with internal teams to ensure seamless experiences for both new and existing partners while maintaining agility as the company grows.
You will establish effective communication channels with merchants, maintain service standards, and share best practices across the organization.
Requirements:
• Detail-oriented and organized with a strong ability to keep operations running smoothly
• Previous experience in customer service, administration, or sales support is a plus
• Tech-savvy and comfortable working with digital tools and managing data
• Excellent communication skills with regular contact with merchants and internal teams
• Fluent in both Greek and English (essential)
• Experience in the restaurant, retail, or e-commerce industry is a bonus
