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Finch is building infrastructure to make legal services radically more accessible, starting with personal injury law. The company has grown 10x in just over a year, raised a $20M Series A, and partnered with top personal injury firms nationwide. They combine expert operators with purpose-built AI to handle every step of pre-litigation work—from intake and claim opening to medical records, lien management, and demands.
As a Member of Technical Staff in Applied AI, you'll own critical features end-to-end in a full-stack role where your decisions matter from day one. You'll build production-grade voice, browser, document, and workflow agents that move personal injury cases forward. Your responsibilities include designing long-horizon agent systems with proper context, tools, memory, permissions, structured outputs, and human-in-the-loop controls. You'll own the evaluation flywheel, turning real cases and operator feedback into benchmarks that continuously improve agent quality.
You'll optimize agent performance through model selection and routing, context engineering, prompting, tool design, and observability. A key focus is making agents reliable across calls, documents, communications, third-party portals, partial failures, and changing case information. You'll evaluate advances in agentic AI and rapidly ship improvements that enhance quality, speed, or cost.
The ideal candidate has 3+ years building reliable, secure production software with full-stack ownership. You've shipped AI-powered products or agents beyond prototype stage and have experience designing practical evaluations to understand agent behavior and improve task completion. You're proficient in Python, comfortable with React, LLM APIs, and agent frameworks, with strong instincts for agent design including context construction, model selection, tool boundaries, and failure recovery. You excel at turning ambiguous real-world workflows into simple, dependable systems and move quickly with an experimental mindset, prioritizing correctness over cleverness.
This is a 4 days/week in-office role in NYC. The company offers 100% health, dental, and vision coverage, 401(k), in-office snacks and daily team lunches/dinners, and flexible PTO.
