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Postman, the world's leading API platform used by 45M+ developers and 500K organizations (including 98% of Fortune 500), is seeking an experienced AI Systems Reliability Engineer to define, build, and maintain infrastructure and processes ensuring reliability, scalability, and performance of Postman's AI-powered API and agentic systems in production.
You will develop and manage reliability metrics (SLOs) for AI-driven API services and agentic AI platform features, implement comprehensive observability and monitoring systems for real-time performance and fault detection, and design automated failover, recovery, and incident response strategies for high-availability AI infrastructure. Key responsibilities include optimizing resource utilization (particularly GPU/accelerator efficiency) for cost-effective AI system operation, collaborating with engineering, platform, and product teams to align reliability efforts with organizational goals, and leading efforts to build internal tooling and automation focused on AI system stability and operational excellence.
You should have a strong background in AI reliability engineering, SRE, or DevOps for distributed systems, understand the unique challenges of maintaining large-scale AI systems and integrating AI-specific metrics into reliability frameworks, and be experienced with cloud platforms, monitoring tools, and incident response automation. You'll thrive in dynamic, fast-paced environments focused on delivering reliable, safe AI-powered services.
Bonus qualifications include hands-on experience with AI/ML infrastructure (GPU/xPU optimization and scaling), familiarity with API platform operations and large-scale distributed services, prior experience building or operating observability tools tailored for AI and agentic systems, and contributions to open-source projects or reliability engineering thought leadership.
Postman is headquartered in San Francisco with offices in Boston, New York, Austin, Tokyo, London, and Bangalore. The company is privately held with backing from Battery Ventures, BOND, Coatue, CRV, Insight Partners, and Nexus Venture Partners.
