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Anchorage Digital is building an advanced digital asset platform for institutions to participate in crypto. The company operates Anchorage Digital Bank N.A., the first federally chartered crypto bank in the U.S., and serves institutions globally through offices in New York, Porto, Singapore, and Sioux Falls. Funded by leading institutions including Andreessen Horowitz, GIC, Goldman Sachs, KKR, and Visa, the company has a Series D valuation over $3 billion.
As a Member of Client Experience, you will be responsible for delivering white-glove service to institutional clients throughout their onboarding lifecycle, including account go-live and coordination with internal stakeholders on process development. You will handle day-to-day client issue resolution proactively and swiftly, managing time-sensitive custody and settlement operations while prioritizing competing demands and meeting tight deadlines.
Key responsibilities include executing and overseeing end-to-end processing of client operations for institutional clients such as VCs, Sovereign Wealth Funds, and PEs; receiving, verifying, and reviewing operations accurately and in a timely manner; providing shift coverage on a rotating basis including weekends and public holidays; and contributing to the writing and enhancement of runbooks as new processes develop.
You will work collaboratively with compliance, product, and sales teams, and communicate effectively with clients ranging from startups to C-suite partners at established firms. You will stay updated on cryptocurrency industry trends, regulatory guidelines, and best practices related to KYC, settlements, and custodial services, and remain aware of how company priorities impact clients and internal processes.
Note: Due to security protocols, all new hires must complete an in-person onboarding process in Singapore. The company prioritizes physical identity verification and secure IT setup as foundational to its security infrastructure.
REQUIREMENTS:
- 1–3 years of client-facing experience in financial services and/or digital asset industry
- Experience supporting institutional client operations in financial services, back office experience, or another heavily regulated industry
- Ability to work directly with clients and internal stakeholders to resolve complex problems
- Ability to collaborate with Sales and key stakeholders throughout the client lifecycle
- Knowledge of institutional client onboarding, lifecycles, and structures
- General understanding of Know Your Client (KYC) and anti-money laundering concepts
- Conviction, curiosity, and knowledge of crypto with strong desire to continually improve knowledge
- Capability to operate in a fast-paced, dynamic environment with autonomy
- Proactive, open-minded approach with keen ability to adapt and learn quickly as business strategies evolve
BONUS: Experience with or knowledge of Hamilton soundtrack (humor appreciated).
