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Salary: EUR 40,000 - 46,000 / annual
Airbnb's Supply Team is seeking a Market Associate to drive retention, growth, and optimization of host entrepreneurs and rising hosts in an assigned territory. You will manage a portfolio of long-tail hosts, building strong relationships and helping them succeed on the platform through strategic initiatives including supply optimization, pricing optimization, host recruitment, and platform education.
In this role, you will conduct one-on-one optimization and onboarding conversations with hosts, providing strategic recommendations on pricing, availability, and listing quality. You'll secure availability during high-compression dates to help hosts maximize revenue potential, educate hosts on product updates and policy changes, and channel their feedback to internal teams. You'll respond to host inquiries with timely, high-quality support and analyze performance data to identify trends and opportunities that drive increased bookings and host success.
Beyond individual account management, you'll support Market Managers in delivering one-to-many education programs such as webinars and scaled email communications. Your focus will be on developing long-lasting relationships with hosts and ensuring they maintain best-in-class hospitality standards for excellent guest experiences.
Requirements:
- 3+ years of experience in new sales, account management, or partner support
- 2+ years of hospitality/travel industry experience (nice to have)
- Strong time management and prioritization skills with ability to manage multiple accounts effectively
- Proven experience working a book of business, driving engagement and growth through proactive account management
- Highly goal-driven with strong bias for action and persistence in facing challenges
- Excellent communication and presentation skills via phone, email, and in-person
- Proficiency in CRM tools, particularly with leads and opportunities (Salesforce experience a plus)
- Fluency in English and Spanish (mandatory); fluency in Portuguese (nice to have)
