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Form Energy is hiring a Manager, Site Reliability Engineering to lead the operational function responsible for maintaining the reliability, availability, and supportability of deployed energy storage systems. This role owns the mechanisms used to monitor fleet health, respond to incidents, triage field issues, coordinate engineering escalation, and ensure new products and releases are operationally ready.
As Form Energy scales from early deployments to a growing commercial fleet, a key objective is to scale operational capacity through automation, tooling, and product design improvements. You will work across software, firmware, controls, hardware, field service, and customer-facing teams to build scalable processes and capabilities for reliable fleet operations.
Key responsibilities include:
- Lead Product Operations Assurance with a DevOps-first approach to fleet monitoring, incident response, field triage, engineering escalation, and production support
- Build a highly automated operating model enabling the team to support a rapidly growing deployed fleet
- Establish incident management processes including severity definitions, escalation paths, incident command, communications, and post-incident reviews
- Coordinate cross-functional engineering response to complex issues spanning software, firmware, controls, networking, hardware, and site infrastructure
- Develop diagnostic playbooks, troubleshooting procedures, and operational tooling to improve first-line response
- Partner with Data, Analytics, and Cloud Applications teams to define telemetry, dashboards, alerts, and workflows for fleet monitoring and support
- Define operational readiness requirements for new product releases and deployments
- Analyze incidents and fleet data to identify recurring failure modes and drive reliability improvements into the product
- Establish and track operational metrics such as fleet availability, incident frequency, time to detection, time to containment, time to recovery, and recurrence
- Build the team, processes, on-call model, and automation required to scale fleet operations
Form Energy is an American manufacturing and energy technology company revolutionizing energy storage with cost-effective, multi-day iron-air battery systems. The company has been recognized by TIME as a "Best Invention," MIT Technology Review as a "Top Climate Tech Company To Watch," and Fast Company as "One of the Next Big Things In Tech." Production of iron-air batteries is underway at their first high-volume manufacturing facility in West Virginia, with contracts signed with leading electric utilities across the United States.
Relocation assistance is available.
REQUIREMENTS:
- 12+ years of experience supporting complex production, industrial, energy, infrastructure, automotive, robotics, or other cyber-physical systems, including technical leadership or people management experience
- Demonstrated experience leading production incident response, technical troubleshooting, escalation management, and root-cause investigation in deployed systems
- Experience leading SRE, DevOps, or production operations teams in highly automated environments, with a track record of scaling operational capacity through software, tooling, and product improvements
- Strong ability to diagnose and coordinate resolution of problems spanning software, firmware, controls, networking, hardware, and field operations
- Experience with operational monitoring, observability, alerting, remote diagnostics, reliability practices, and operational processes needed to support deployed products
- Proven ability to lead cross-functional teams through high-priority technical issues, communicate risk and recovery plans clearly, and translate operational learnings into improvements in product reliability, diagnosability, and serviceability
- Bachelor's degree in engineering, computer science, or a related technical discipline, or equivalent practical experience
