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Salary: USD 150,000 - 170,000 / annual
Tines is an intelligent workflow company that powers critical workflows for IT and security teams at companies like Canva, Reddit, SAP, Coinbase, and McKesson. Tines 3B, launched in 2026, represents the next generation of the platform—a secure, vendor-agnostic environment for apps, agents, and automations.
As Manager, Renewals, you will lead and develop a high-performing team of Renewal Managers responsible for executing renewals across Tines' customer base. You will own renewal performance, forecasting accuracy, commercial execution, team development, and the processes that enable the function to scale.
Key responsibilities include:
- Leading and coaching a team of Renewal Managers, providing commercial guidance and clear direction to drive customer and business outcomes
- Owning renewal performance across the portfolio, with accountability for Gross Revenue Retention, renewal rate, churn, contraction, and on-time execution
- Establishing and maintaining a consistent renewal forecast with clear visibility into timing, risk, expected outcomes, and intervention areas
- Guiding Renewal Managers through complex negotiations involving pricing, contract terms, multi-year agreements, and competitive challenges
- Ensuring early renewal engagement and that Renewal Managers have customer context, risk signals, and relationship insights needed for effective execution
- Partnering closely with Customer Success to ensure clear ownership between customer outcomes and commercial renewal execution
- Collaborating with Sales and Account Management to identify and coordinate expansion opportunities during renewal cycles
- Working with Revenue Operations to improve forecasting, CRM workflows, dashboards, automation, and reporting
- Developing scalable renewal motions across customer segments (high-touch, mid-touch, digital/automated)
- Establishing renewal playbooks, timelines, escalation paths, and operating cadences
- Establishing metrics and KPIs measuring renewal effectiveness (GRR, logo retention, forecast accuracy, cycle time, team productivity)
- Recruiting, onboarding, developing, and retaining strong commercial talent as the function scales
You will strengthen the broader customer lifecycle at Tines by establishing clear ownership and operating rhythms between Customer Success, Renewals, and Sales, ensuring customer value, risk, and commercial strategy align effectively at renewal.
Success means building a Renewals organization that creates greater predictability for the business and a simpler, more consistent experience for customers. Your team will engage customers earlier, identify and address risk proactively, execute commercial conversations with confidence, and provide accurate visibility into renewal outcomes.
REQUIREMENTS:
- 7+ years of experience in SaaS, enterprise software, Customer Success, Account Management, Renewals, Sales, or similar commercial customer-facing environment
- 3+ years of people leadership experience with demonstrated track record of coaching and developing high-performing customer-facing or commercial teams
- Experience owning or managing a meaningful recurring revenue portfolio and delivering against retention or renewal targets
- Strong understanding of SaaS business metrics including ARR, Gross Revenue Retention, Net Revenue Retention, churn, contraction, renewal rate, and expansion
- Experience building and managing renewal forecasts with high operational rigor and predictability
- Strong commercial judgment and experience navigating pricing, negotiation, procurement, contracting, and customer objections
- Ability to coach teams through complex commercial situations while balancing customer relationships, revenue protection, and long-term business value
- Experience working closely with Customer Success and Sales teams to coordinate customer strategy and commercial outcomes
- Strong analytical skills and ability to use data to identify trends, diagnose performance, and determine intervention needs
- Track record of improving workflows, standardization, automation, or systems to increase organizational efficiency and capacity
- Strong cross-functional leadership skills and demonstrated ability to influence Revenue Operations, Sales, Customer Success, Finance, Legal, and executive stakeholders
- Excellent communication skills for both detailed commercial discussions and senior executive conversations
- Must be authorized to work for any employer in the U.S.; visa sponsorship not available
