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Salary: USD 174,000 - 200,000 / annual
Celonis is the trusted platform to industrialize Enterprise AI. The Celonis Context Model combines process data, business knowledge, and intelligence into a living digital twin of the enterprise that AI can understand, turning operational blind spots into operational clarity.
As Manager of Professional Services, you will lead, guide, and develop a team of 10+ Consultants and Project Managers responsible for driving successful deployments of Celonis technology across customers in various industry clusters across North America. You will drive services sales cycles, including project scoping and service proposal creation, and ensure strong customer engagement management.
Key Responsibilities:
Sales: Position and sell the right services, work closely with Sales and Value Engineering teams to support ACV land-and-expand motions, maximize services revenue, and ensure utilization targets.
Delivery: Manage a portfolio of projects to success, build relationships with the largest and most strategic customers in the region, ensure timely and high-quality deployments of Celonis technology with focus on measurable business impact, communicate with stakeholders in Celonis' largest customers, handle escalations, manage resource capacity and utilization, and staff appropriately all customer engagements.
Value and Adoption: Drive a value-focused mindset within the team, ensure project governance to deliver rapid tangible improvements and fast ROI, and drive adoption by ensuring comprehensive adoption plans are incorporated into each project, including user onboarding, training, and knowledge transfer in collaboration with the Academy.
Product: Ensure deep product and technical knowledge to provide thought leadership for customers and best-practice implementation and adoption of Celonis software, especially in new product introduction. Ensure the Consulting team is fully enabled and leverages all product capabilities on customer deployments.
People: Build, support, and enable a high-performance team. Proactively manage hiring, attrition, productivity, morale, resource allocation, team motivation, and training across the Consulting team.
Partners: Build relationships with strategic partners in the region to support the company's most important customers.
Practice: Contribute to internal initiatives that improve the organization. Recruit and develop a high-performing Program Manager and Consulting team, developing career paths for team members that allow for growth and development within the Services organization and Celonis overall.
You will partner cross-functionally to support all customer engagement efforts and liaise frequently with Sales and Value Engineering teams to ensure customer satisfaction, loyalty, and adoption of the Celonis platform.
Requirements:
- 7+ years of experience delivering high-complexity projects as a Program Manager or Program Director
- Proven leadership experience either directly managing or indirectly leading teams focused on BI/analytics projects
- Proven track record of leading complex transformational customer programs
- Good understanding of the implementation of Celonis products at a level required to lead and direct Celonis Consultants and Project Managers
- Experience managing professional services teams, preferably in enterprise SaaS companies
- Experience building relationships with sales teams and involvement in deals
- Proven leadership in interacting with senior/executive-level customers
- Experience recruiting, motivating, and retaining top talent
- Excellent communication skills
