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Salary: USD 365,000 - 365,000 / annual
Anthropic is seeking an experienced Manager to lead Product Program Management, the central program management function in the Product organization. This role owns the strategic programs that unblock growth and runs scaled operations enabling partner teams to focus on building and selling Claude.
You will lead managers and program managers across three operational pillars: Commercialization Operations (commercial launches, billing, pricing, credits, promotions, trusted access, local pricing), Community and Executive Escalations Operations (social listening, escalations, product fixes), and Marketplace Operations (MCP Directory review and publishing). You will also build a generalist program management bench that incubates new cross-functional programs, runs them until stable, then matures or transitions them to long-term owners.
Key responsibilities include: setting the team's charter and priorities; building partnerships across Product, Engineering, GTM, Finance, Legal, and other functions; hiring and developing a high-performing organization of managers and program managers; defining success metrics and reporting through regular business reviews; and providing coaching and career development to direct reports.
The ideal candidate combines strategic judgment about what the company should prioritize with operational rigor to execute programs at scale. You will influence stakeholders across the organization who don't report to you, including executives, and partner with engineering teams to replace manual work with tooling and automation.
Anthropic's mission is to create reliable, interpretable, and steerable AI systems that are safe and beneficial for users and society. The company operates as a cohesive team on large-scale research efforts, valuing impact and communication skills.
Location-based hybrid policy: staff expected in office at least 25% of the time, though some roles may require more. Visa sponsorship available.
REQUIREMENTS:
- 12+ years of experience in program management, business operations, or related field, ideally at high-growth technology company
- 5+ years of people management experience, including managing managers
- Track record of building programs from 0 to 1 and scaling into durable operations
- Experience with commercial launches, billing and pricing operations, or marketplace and developer platform operations (multiple areas a plus)
- Strong judgment and execution on prioritization across competing asks from Product, Engineering, GTM, Finance
- Experience partnering with engineering teams to replace manual operational work with tooling and automation
- Excellent cross-functional influence with stakeholders who don't report to you, including executives
- Clear, concise written communication: can brief executives in three sentences and write process documentation others can execute
- Comfort with ambiguity and bias toward action in fast-moving environment with many priorities
- Bachelor's degree or equivalent combination of education, training, and/or experience
- Field of study relevant to the role as demonstrated through coursework, training, or professional experience
