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Salary: USD 175,000 - 0 / annual
Dragos is the global leader in xOT (extended Operational Technology) cybersecurity, protecting critical infrastructure systems including water, power, and healthcare. The company combines technology, threat intelligence, and expert services to defend against adversaries targeting these essential systems.
You will join the Dragos Public Sector (DPS) customer experience team as a dedicated post-sales technical manager, leading a diverse team of subject matter experts who provide technical advice to practitioners securing critical infrastructure. You'll work cross-functionally with engineering, product management, OT Watch & Intel, sales, and solution architects to ensure seamless product adoption and demonstrate the value of the Dragos Platform.
Key responsibilities include:
- Build, mentor, and coach a world-class federal post-sales team for customer success
- Elevate each post-sales technical team member, filling educational gaps as needed
- Develop deep understanding of Dragos Platform capabilities and industry-specific challenges
- Establish relationships with key senior customer stakeholders to understand technical needs and business objectives
- Act as escalation point between customers and internal teams
- Uncover customer use cases, workflows, and pain points; ensure action is taken to operationalize and promote realized value
- Work closely with Engineering and Product Management leadership to guide platform development addressing technical requirements for increased adoption
- Participate in roadmap planning and release cycles to advocate for customer needs
- Improve frameworks, methodologies, and tools to power team growth and improve workflow efficiency and scalability
- Establish key metrics and report KPIs to leadership on team performance and realized value
- Champion AI to drive team improvement and operationalize use cases across the team
You will use excellent technical, communication, organizational, and leadership skills to oversee creative problem solvers who translate complex technical details into business context. The ideal candidate can drive transformational programs to increase efficiency and scale while maintaining world-class customer experience.
REQUIREMENTS:
- Significant and relevant experience leading a customer-facing team
- Experience working in security at an industrial company such as energy or manufacturing (Enterprise security side is acceptable and relevant)
- Experience with SIEM technologies such as Splunk or Elastic
- Advanced skills in network traffic analysis
- Ability to manage multiple stakeholders and projects; well organized; strong time-management skills
- CONUS-based US Citizen
- Willingness to travel 25%
- SECRET or TOP SECRET clearance preferred
