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Tide is a fintech platform serving over 2 million SMEs globally with business banking and administrative solutions. This role sits at the heart of financial crime risk management within the acquiring and merchant monitoring function.
You will own and enhance the procedural framework supporting acquiring and merchant monitoring activities. Rather than simply writing documents, you'll review real financial crime and acquiring cases, assess control effectiveness, identify gaps, and advise on strengthening risk mitigation approaches.
Key responsibilities include:
- Draft, maintain, and continuously improve policies and procedures across acquiring and merchant monitoring
- Ensure documentation clearly reflects regulatory requirements, scheme rules, and Tide's risk appetite
- Review complex financial crime and acquiring cases to identify themes, weaknesses, or inconsistencies
- Challenge existing controls and recommend enhancements where risks are not being effectively mitigated
- Partner with Fraud, Product, and Risk teams to design proportionate controls for new and evolving acquiring risks
- Translate risk assessments into practical, operational guidance
- Support governance discussions with clear, structured insight on risk exposure and control performance
Required experience:
- Strong background in acquiring, merchant risk, card payments, or disputes management (essential)
- Experience within financial crime, fraud, or payments risk
- Proven ability to write clear, structured policies and procedures
- Experience reviewing complex cases and identifying control gaps
- Confidence in challenging processes and influencing stakeholders
- Strong analytical skills and excellent written communication
Tide operates a flexible working model with the WOO (Working Out of Office) policy allowing remote work from home or anywhere within your assigned Indian state, plus 90 days per year working from a different country or state. The company offers 25 days annual leave, 3 paid L&D/volunteering days, extended parental leave, personal L&D budget, health and dental insurance, mental wellbeing platform, and share options.
