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Salary: USD 127,000 - 183,000 / annual
Figma is seeking a Manager of Order Management to lead the team responsible for converting sales contracts into revenue. This role sits within Revenue Operations under Accounting and owns order form review, invoicing, and billing support for Figma's global customer base.
You will lead the day-to-day order processing workflow from contract review through invoicing, managing queue health, SLAs, and stepping into complex escalations. You'll manage and develop a team including designated offshore KMC employees and one Senior Order Management Analyst, providing clear goals, recurring feedback, quality expectations, and growth plans.
Key responsibilities include:
- Establishing and monitoring team quality standards, tracking error and backlog trends, and converting recurring issues into coaching, documentation, controls, or process improvements
- Leading Order Management UAT (User Acceptance Testing) for new products, SKUs, pricing models, and billing system releases—defining test coverage, assigning and executing tests, triaging defects, and communicating launch readiness and risk
- Owning Order Management support for month-end and quarter-end close, including backlog and escalation management, reconciliations, accruals, and cross-system data integrity while maintaining SOX controls and audit-ready documentation
- Partnering with Revenue Accounting, Revenue Transformation, Deal Desk, Sales Ops, Business Systems, Billing Engineering, Tax, and Legal to resolve issues and deliver scalable order-to-cash improvements
This is a full-time role available from Figma's US hubs (San Francisco or New York) or remotely within the United States, preferably during Pacific timezone hours.
REQUIREMENTS:
- 5+ years of experience in order management, order-to-cash, billing operations, or revenue operations at a SaaS company, or equivalent depth of experience
- Demonstrated leadership through people coaching, team coordination, quality ownership, or cross-functional project leadership; prior formal management experience is helpful but not required
- Deep understanding of how order entry decisions flow downstream into billing, revenue, collections, and reporting, including the control implications of those decisions
- Experience leading UAT or system-change readiness, including test planning, cross-functional coordination, defect triage, and clear risk communication
- Strong people leadership, operational judgment, and communication skills, with a track record of creating clarity and maintaining quality under month- and quarter-end pressure
PLUS (not required):
- Experience using or tuning automation—scripts, queries, workflows, or AI tooling—to remove manual work and improve team capacity in an operations process
- Experience directly managing offshore or BPO employees in a public-company or SOX-controlled environment
