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Salary: USD 140,000 - 216,000 / annual
Harvey is an AI platform transforming legal and professional services by combining frontier agentic AI, enterprise-grade infrastructure, and deep domain expertise. The company is scaling rapidly with strong product-market fit and world-class investor backing.
As Manager, Learning & Certification Architecture, you will own the complete learning and certification strategy across Harvey Academy, the Help Center, and in-product education. You'll define who we teach, what each persona needs to accomplish, and which format best solves each learning problem. This is a hands-on leadership role where you'll build content yourself while guiding a team of learning experience designers and a certification developer.
Key responsibilities include:
- Build a leveled, persona-based curriculum for associates, partners, knowledge managers, in-house counsel, and administrators, with clear outcomes and assessments from first use through certified practitioner status.
- Define Harvey certification: competencies, exam design, pass standards, recertification requirements, and credential issuance and verification processes.
- Diagnose learning needs, select appropriate formats (Help Center articles, in-product walkthroughs, video, courses, exams), and produce content yourself in writing, video, and audio.
- Design agentic production workflows, including instructional standards for AI agents and review gates and rubrics that content must pass before publishing.
- Own publishing, maintenance, and localization across all surfaces, coordinating with Engineering and Localization teams on product releases and asset impact.
- Guide designers and the certification developer; collaborate with Product, Product Marketing, Customer Success, Support, and Legal Engineering on release readiness and learning success metrics.
Harvey ships new product every week, so you'll design workflows that draft content from product sources at scale while maintaining quality standards.
REQUIREMENTS:
- 5+ years in learning experience design, instructional design, or learning architecture for a technical product, including 2+ years of leadership experience.
- Proven track record building a leveled, persona-based curriculum or certification program from scratch, including competency models, assessments, and pass standards.
- Hands-on production skills in at least two of: long-form writing, video, or audio.
- Fluency with AI tools in your own work and experience designing workflows where models draft and people review.
- Experience running a CMS (e.g., Sanity) and LMS (e.g., Skilljar), and using learning data to set priorities and measure results.
- Experience teaching lawyers or other professionals, or familiarity with CLE accreditation, is a plus.
About Harvey
Legal / Compliance / Risk; AI / Data / Infrastructure — AI platform for legal and professional services work.
