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Salary: CAD 123,300 - 0 / annual
ServiceTitan is seeking a Sales Development Manager to lead and scale the outbound Sales Development Rep (SDR) team. In this role, you will shape and implement outbound sales strategy, recruit and onboard new SDRs, and drive pipeline creation through cold calling, cold emails, direct mail, and creative follow-up tactics.
You will manage SDRs on objectives and performance achievement, monitor lead processes and key metrics, stay current on best practices, and serve as a mentor to your team. You'll conduct weekly 1-on-1s with each team member, report operational and financial KPIs to senior management, and help evaluate new sales enablement technologies. This is a high-impact role working directly with leadership to build what the company describes as "the best SDR team in the country."
ServiceTitan is a B2B SaaS platform serving service contractors. The company offers flexible time off, comprehensive learning and development programs, leadership training, peer-nominated recognition, company-paid medical/dental/vision benefits, RSP matching, parental leave support, adoption reimbursement, and financial planning tools.
REQUIREMENTS:
- Direct experience as an SDR/BDR with applicable team lead or team management experience
- Strong preference for 2+ years of SDR management experience
- Outbound-specific cold-calling experience (not just inbound lead handling)
- Track record of success managing a high-performing inside sales team
- Strong understanding of outbound pipeline generation processes
- Expert communication and presentation skills
- Strong interpersonal skills and high emotional intelligence
- Analytical mindset comfortable generating reports and identifying data trends
- Proficiency with Salesforce.com (must-have)
- Experience with Salesloft and associated tech stack solutions (strongly preferred)
- Enthusiastic and vibrant attitude
