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Rippling is a unified platform for managing HR, IT, and finance across organizations. This role is an opportunity to join the early stages of Rippling's Global Implementation team as an Implementation Manager (individual contributor, no direct reports).
You will work with customers across various segments to implement Rippling's global products and drive adoption. You'll apply deep domain expertise and comprehensive knowledge of Rippling's platform to deliver excellent customer outcomes. Each team member owns independent projects and brings individual strengths—from product-related work to shaping customer experience.
Key Responsibilities:
- Become a Rippling expert within 60 days, serving as the primary contact for customers and internal colleagues by day 90
- Manage customer implementation timelines by understanding their use cases and aligning them with Rippling best practices
- Collaborate closely with customers and internal teams (Customer Experience, R&D) to optimize processes and products
- Contribute to developing and documenting implementation processes and best practices
- Leverage domain expertise in payroll, HR, and accounting to guide customer implementations
- Manage multiple projects simultaneously in a dynamic environment
- Proactively identify and resolve internal and external obstacles
The role can be based in Germany or Dublin, with an expectation of in-office work at least three days per week for office-based employees.
Requirements:
- Minimum 3 years of experience in implementation, technical account management, customer success, or related functions (HR, payroll, or accounting)
- Fluent English; German or Dutch language skills required (written and spoken)
- Demonstrated project management experience managing multiple concurrent projects on schedule in dynamic environments
- Strong customer focus and commitment to delivering excellent customer experience
- Creative problem-solving: thorough research, targeted questioning, understanding customer needs deeply
- Comfortable engaging with diverse stakeholders (executives, IT, operations, HR, finance)
- Self-directed work style with strong prioritization and obstacle-identification skills
- Proactive approach to challenges with a hands-on mentality
Preferred Qualifications:
- Background in HR, payroll, or accounting (technical or software experience)
- Proficiency with JIRA, Salesforce, G Suite, Outreach, and Mac computers
