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Salary: USD 109,480 - 165,600 / annual
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, a platform enabling organizations in physical operations (agriculture, construction, field services, transportation, manufacturing) to harness IoT data for actionable insights and operational improvement.
As Manager of the Enterprise Implementation Consultants team, you will lead a team of implementation consultants who deploy Samsara's connected operations platform for the company's largest enterprise accounts. This includes hardware installation, software configuration, and system integrations. You will improve high-touch implementation processes, provide coaching to team members, and establish an energizing team culture.
Key responsibilities include:
- Managing team performance and delivering results across team KPIs and organizational OKRs
- Owning executive-level stakeholder relationships and leading escalation resolution for at-risk, high-ACV accounts
- Partnering cross-functionally with Sales, Solutions Engineering, Support, and Customer Success to ensure seamless handoffs and protect renewal/expansion opportunities
- Coaching consultants through complex, multi-site technical implementations including hardware deployment logistics and system/API integrations
- Identifying and implementing process-improvement opportunities for systems efficiency and increased automation
- Leading from the front with willingness to contribute hands-on work
- Championing Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as the company scales globally
- Hiring, developing, and leading an inclusive, engaged, high-performing team
Requirements:
- 4+ years of experience managing a services team, including support for complex, multi-stakeholder enterprise deployments
- Experience implementing Enterprise (medium/high touch) accounts or account management programs; SaaS and/or IoT/hardware implementation experience preferred
- Strong work ethic, prioritization skills, and high emotional intelligence
- Experience managing escalations and executive stakeholder relationships on complex, high-value accounts
- Experience with customer success CRM tools (e.g., Gainsight) and/or PSA tools
- Solutions-oriented with strong problem-solving skills
- Comfort in fast-paced, change-heavy environments
- Strong bias for action, ability to think big, with insistence on high standards
- Project/program management experience (PMP or similar) a plus
- Bachelor's degree from a 4-year institution
