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Human Interest is a high-growth fintech company on a mission to make retirement benefits accessible to small and medium-sized businesses across the United States. Backed by major investors including BlackRock, SoftBank, and TPG, the company has raised approximately $500 million to date and is transforming the retirement industry by making 401(k) plans affordable and accessible.
As Manager of Sales Activation, you will lead a dynamic team of sales activation specialists responsible for driving efficiency, velocity, and customer satisfaction throughout the onboarding process for fast-track operations and white-label partners. You'll be accountable for hitting key performance metrics, identifying and solving operational blockers, and leading your team to consistently launch a high volume of plans while delivering exceptional customer experience.
Key responsibilities include:
- Leading, coaching, and inspiring a team of sales activation specialists to exceed monthly quotas
- Developing and executing strategies to drive high-volume successful plan launches aligned with departmental KPIs
- Owning team performance by inspecting onboarding pipelines, managing pre-launch churn, and ensuring process adherence
- Actively monitoring and optimizing onboarding workflows to increase velocity and remove bottlenecks
- Partnering cross-functionally with Sales, Program Management, Customer Success, and senior leadership to resolve escalations
- Identifying performance gaps and implementing coaching, enablement, and process improvements
- Forecasting onboarding targets and contributing to capacity planning
- Championing a culture of accountability, ownership, and continuous improvement
Success metrics include achieving and exceeding monthly onboarding quotas, maintaining a healthy mix of plan types, minimizing pre-launch churn, improving onboarding cycle times and conversion rates, and establishing the team as a key driver of customer activation and revenue acceleration.
You bring 3+ years of customer implementation or sales experience in a SaaS environment or retirement industry, with proven success in quota-carrying and target-driven environments. You possess knowledge of retirement plan design, particularly 401(k) plans, and have a highly data-driven mindset with expertise in pipeline management, forecasting, and performance coaching. Strong problem-solving and decision-making skills are essential for driving action in a fast-paced, high-growth environment.
