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Salary: USD 108,000 - 144,000 / annual
Datadog is seeking a Manager, Customer Success to lead and develop high-performing teams of Customer Success Managers. This role is critical to driving customer retention and expansion revenue at scale, with the opportunity to directly impact customer experience and business outcomes.
You will hire, coach, and mentor CSMs to excellence, serving as an advisor and role model for exemplary customer service. Key responsibilities include driving the full renewal and expansion sales cycle, balancing team autonomy with effective upward communication, and acting as a regional/segment owner and escalation point. You'll motivate your team to foster customer relationships built on trust while achieving consistent revenue growth, collaborate cross-functionally to solve complex customer challenges, and focus on talent attraction, retention, and development to build high-performance teams.
Datadog operates as a hybrid workplace, valuing office culture for collaboration and creativity while enabling work-life harmony. The company is the leading observability and security platform for the AI era, trusted by Fortune 500 companies and high-growth AI leaders globally.
Qualifications:
- 6+ years of experience in Customer Success or Account Management (preferred)
- At least 3 years in the SaaS space
- 3+ years of experience leading a high-performing team of Customer Success Managers
- Proven track record negotiating contract terms and overcoming pricing objections for renewal and upsell opportunities
- Familiarity with B2B tech or subscription-based software space
- Comfortable in fast-paced, scaling environments
Datadog values diverse backgrounds and encourages applications from those passionate about technology even if you don't meet all qualifications on day one.
