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UiPath is seeking a Sr. Manager of Customer Success to lead and scale Customer Success Managers and Technical Account Managers operations across Federal Civilian accounts. This is a high-impact leadership role focused on building teams, driving portfolio performance, and serving as a strategic partner across Sales, Product, and Go-To-Market organizations.
In this role, you will own portfolio-level performance metrics including renewals, expansion, adoption, and customer health. You'll proactively identify and reduce systematic risk across the customer lifecycle, operating with data-driven rigor using forecasting, probabilities, and path-to-plan analysis. You'll tie customer adoption directly to measurable revenue impact and business outcomes, and serve as a player-coach responsible for success on marquee accounts.
You'll function as a strategic partner across Sales, Product, and GTM teams, building and maintaining cross-functional influence while collaborating on deal construction and commercial activity. You'll drive alignment between customer success strategies and broader GTM initiatives.
As a team leader, you'll build and scale high-performing Customer Success and Technical Account Managers teams, providing strong interpersonal coaching and mentorship. You'll model unwavering accountability and ownership culture, establish standards for what good looks like, and champion a customer- and team-oriented culture.
Operationally, you'll drive rigor and discipline across service delivery, establish and maintain key operational standards, transform individual execution into broader packaged plays and new standards, and ensure consistent communication across all stakeholders.
REQUIREMENTS:
- Previous experience with formal people management and team leadership
- Authorized to work in the United States
- Proven track record in broad portfolio impact including renewals, saves, and adoption metrics
- Experience with deal construction and commercial activity
- Established cross-functional influence across Sales, Product, and GTM organizations
- Strong interpersonal, coaching, and mentorship skills
- Entrepreneurial mindset with tenacious execution capabilities
- Articulate and consistent communication style
- Customer- and team-oriented approach with ability to champion culture
PREFERRED QUALIFICATIONS:
- Deep exposure to public sector business landscapes
- Understanding and usage of key industry solutions embedded in GTM strategy
- Established relationships across marquee accounts
- Examples of transforming individual execution into broader packaged plays or new organizational standards
- Demonstrated ability to identify and establish operational excellence benchmarks
- Experience operating in complex, highly technical renewal deal cycles
