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TrueML is a mission-driven financial software company using machine learning to create better customer experiences for distressed borrowers. The company combines data science, financial services expertise, and customer experience design to serve people with unique financial needs.
As Manager, Compliance & Risk, you will serve as the operational backbone of the Legal, Audit & Compliance department, reporting to the Director of Compliance & Risk. You will lead day-to-day operations across continuous compliance monitoring, audit execution, client due diligence (DDQs), and emerging payments/KYB workflows while ensuring the company's AI-driven SaaS platforms meet the highest regulatory standards.
Key responsibilities include:
• Execute Compliance Management System (CMS) and Risk Management operations, conducting annual risk assessments and maintaining the Risk & Control library in the GRC platform
• Manage audits and client DDQs end-to-end, coordinating audit fieldwork for certifications (ISO 27001, PCI-DSS) and client examinations, supervising timely completion of Due Diligence Questionnaires
• Oversee Payments & KYB Compliance, managing compliance for the Payment Portal, Know Your Business (KYB) onboarding, transaction monitoring, Nacha rules, and card network compliance
• Drive monitoring and remediation across consumer financial protection frameworks (FDCPA, TCPA, Reg F, BSA/AML), validating root-cause corrective action plans
• Lead and develop the compliance team, directly supervising and mentoring compliance specialists and analysts, managing daily workload distribution and holding accountability for team SLAs
• Administer GRC and reporting tools (Jira Service Management, AuditBoard, Confluence, Responsive) and maintain executive KPI/KRI dashboards
The role is remote-first but may require occasional flexibility outside standard business hours and periodic local or international travel for company meetings, training, offsites, and collaborative projects. The position involves computer-based work, virtual meetings, and standard office technology. You must maintain a reliable internet connection and a professional work environment while protecting confidential company, employee, customer, and business information.
REQUIREMENTS:
• 5+ years of progressive compliance, risk, or audit experience in fintech, SaaS, or financial services
• 3+ years of direct people management experience
• Deep operational understanding of consumer financial protection regulations (FDCPA, TCPA, GLBA, Reg F, BSA/AML) and payment/banking standards (Nacha, PCI-DSS)
• Hands-on experience administering GRC tools, advanced Jira/Confluence workflow management, DDQ/RFP platforms, and analytics tools (Looker, Google Sheets/Excel)
• Bachelor's degree in Business, Finance, Legal Studies, Information Systems, or equivalent experience
• Industry certifications (CRCM, CAMS, CISA, or CRISC) are a plus
