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Salary: USD 120,000 - 150,000 / annual
Daymark Health is a value-based oncology company transforming cancer care through a comprehensive, personalized platform that combines dedicated care navigation, symptom-focused support, behavioral health, and social resources with evidence-based interventions and a hybrid in-person + virtual care model.
As Care Team Manager for Los Angeles, you will lead daily clinical operations and build a high-performing team of Registered Nurses, Nurse Practitioners, LICSWs, Health Partners, and administrative staff. You will manage team members, oversee schedules, develop and enforce policies and procedures, and ensure smooth care delivery across virtual, in-person, and at-home settings.
Key responsibilities include:
**Clinical Operations Leadership**: Lead day-to-day clinical operations including staffing and scheduling; build and sustain a high-performing team culture that delivers outstanding patient outcomes; hire, onboard, coach, and develop clinical and administrative staff; partner with the Market Operations Leader and Medical Director on cohesive strategy and market growth.
**Data-Driven Execution**: Use operational and clinical data to monitor performance and identify improvement opportunities; set clear performance metrics and hold the team accountable across quality, patient experience, productivity, and efficiency; foster a culture of continuous improvement using data to spot trends, solve problems, and measure results.
**Care Delivery Oversight**: Ensure care delivery across virtual, in-person, and at-home settings is efficient and high quality; implement strategies that improve access and quality while optimizing the Care Team's time; handle escalated patient issues and drive service recovery to maintain patient satisfaction.
**Partnerships & Market Development**: Serve as a trusted partner to Los Angeles providers and market stakeholders, supporting Daymark's visibility and growth.
**Cross-Functional Collaboration**: Work closely with Enrollment, Clinical Operations, Tech, Marketing, and Growth teams to align Care Team efforts with organizational goals.
This is an in-office role with regular hours Monday–Friday, 8:30 AM to 5 PM. The role requires a valid driver's license for in-home patient visits and Basic Life Support (BLS) certification.
**Requirements**:
- 5+ years of experience in healthcare operations, care management, or related clinical leadership role, with prior experience in people management
- Strong background in patient care delivery and clinical operations; experience with virtual care and/or at-home healthcare delivery models is a plus
- Clinical background (RN, NP, LICSW, or equivalent licensure) is a plus
- Experience hiring, onboarding, and developing both clinical and administrative staff in a fast-paced environment
- Deep commitment to delivering exceptional quality of care and support for patients and families; understanding of complex care models strongly valued
- Strong operational acumen including scheduling, staffing, and budget management
- Data-driven mindset with ability to monitor clinical outcomes, track team performance metrics, and use data to drive continuous improvement
- Excellent interpersonal and communication skills; ability to build trust with clinical staff, community partners, and patients and families
- Comfort with ambiguity and startup environments; ability to build and iterate on processes while maintaining high standards of care delivery
