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OpenAI is seeking a Manager of Applied AI Architects based in London to lead a team of senior technical leaders responsible for technical strategy, customer journey, and production adoption across the DACH region and Europe. The Applied AI Architect team partners with organizations to turn OpenAI's most capable models into real-world impact, working across industries to identify where AI creates value, design secure and scalable solutions, and drive sustained production adoption.
In this role, you will lead a team acting as the "CTO of the book of business," partnering with customer executives and technical teams from pre-sales discovery through deployment, adoption, and measurable business impact. You will set the operating model for how Applied AI Architects own technical account plans across ChatGPT Enterprise, the OpenAI API, Codex, and agentic AI solutions. Working closely with Sales leadership and Account Directors, you will prioritize customer portfolios, allocate technical resources, and ensure business priorities translate into focused use cases, credible architectures, and actionable adoption roadmaps.
Key responsibilities include hiring and developing a high-performing team of Applied AI Architects; defining and refining strategy and operating model for Applied AI Architecture across Europe; partnering with Sales to prioritize accounts and allocate resources; ensuring architects serve as primary technical advisors for their portfolios; leading complex, multi-threaded customer journeys connecting executive vision with business outcomes; coaching the team on AI architectures spanning models, applications, data, integration, identity, security, privacy, governance, evaluation, reliability, and deployment; building trusted relationships with C-suite and board-level stakeholders; mobilizing cross-functional specialists to remove blockers; establishing rigorous portfolio health metrics; translating field patterns into actionable feedback for Product and Engineering teams; and fostering a culture balancing ambitious customer outcomes with responsible AI deployment.
You will remain accountable for the team's technical outcomes while developing its people and bringing in the right specialists across deployment, implementation, enablement, security, product, research, and partners. You will serve as an executive technical sponsor for critical engagements, a senior voice of the customer inside OpenAI, and a cross-functional leader who can move confidently between regional strategy, executive decision-making, architectural depth, and hands-on coaching.
The role is based in London with a hybrid work model of 3 days in the office per week. Relocation assistance is offered to new employees.
REQUIREMENTS:
- 10+ years of experience in customer-facing technical roles such as solutions architecture, solutions engineering, technical account leadership, AI deployment, or technical consulting, including work with large and complex enterprises
- 4+ years of people-management experience hiring, coaching, and developing high-performing customer-facing technical teams
- Deep technical acumen in modern AI systems, frontier models, agentic applications, platform technologies, software and cloud architecture, APIs, data integration, identity, security, privacy, evaluation, and enterprise deployment
- Demonstrated ability to guide enterprise organizations from technical discovery and evaluation through production adoption, healthy usage, and measurable business impact
- Outstanding executive communication and presentation skills with ability to build credibility with CTOs, CIOs, CISOs, boards, business leaders, and hands-on engineers
- Ability to lead a complex portfolio, make thoughtful resource-allocation decisions, and balance regional strategy with hands-on support for critical customer engagements
- Strong architectural judgment, including knowing when to go deep personally, when to coach the team, when to involve specialists, and how to define clear handoffs and ownership
- Ability to build strong partnerships across Sales, Product, Engineering, Research, Deployment, Customer Engagement, Security, Legal, Privacy, and external partner ecosystems
- Comfort leading across DACH and partnering across European markets from Munich, adapting approach to different industries, cultures, regulatory contexts, and customer operating models
- Customer-centric philosophy focused on durable value, responsible production adoption, technical excellence, and long-term partnership
- Humility, curiosity, collaborative spirit, and deep commitment to safe and beneficial advancement of AI
