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GumGum is an advertising technology company that uses AI-driven contextual intelligence (the Mindset Graph) to match brands with audiences in the right mindset at the right moment. The company processes billions of real-time signals to optimize ad relevance and performance across North America, Europe, Japan, and Australia.
This Manager, Account Management role leads a regional team of approximately 5 Account Managers responsible for managing GumGum's digital media and advertising clients. You will oversee the full campaign lifecycle, from launch through optimization, ensuring flawless execution and consistent achievement of client KPIs.
Key responsibilities include:
- Leading, mentoring, and developing a high-performing regional team of Account Managers
- Ensuring seamless campaign execution by collaborating with AdOps, Creative Design, and Engineering teams
- Partnering with Regional Sales leaders to support strategic opportunities and maintain alignment between Sales and Account Management
- Identifying and driving cross-sell and upsell opportunities within active accounts while protecting at-risk revenue
- Participating in high-level client calls to elevate the customer experience and gather feedback
- Optimizing operational workflows and implementing process improvements to maximize team efficiency
- Serving as the regional point of contact for Account Management, managing documentation and resolving complex technical challenges
- Collaborating cross-functionally to align on regional strategy and support organizational goals
You will work closely with both internal teams and external client stakeholders, requiring superior communication and influencing skills. The role offers remote work flexibility, though the company prefers candidates in the Detroit area for business continuity, client interaction, team collaboration, and timezone alignment.
Required qualifications: 5+ years in digital media (Account Management, Media Planning, or Client Services); BA/BS in Business, Marketing, or equivalent; proven leadership managing and developing 3+ direct reports; deep understanding of online advertising, revenue models, and ad tech platforms (Salesforce, JIRA, DoubleClick, verification tools); advanced proficiency translating campaign performance data into actionable client insights.
