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Checkout.com is a global fintech payments platform powering over 10 billion transactions yearly for companies like eBay, Spotify, Klarna, Uber, and Sony. We are seeking an Account Manager to join our Shanghai office and nurture long-term relationships with key merchants and partners during their pre-, during, and post-integration phases.
In this role, you will serve as the primary business advisor and point of contact for assigned merchants, acting as the voice of our product and brand ambassador. You will deliver expertise, education, and mentorship throughout the merchant lifecycle, using business acumen and executive presence to communicate and influence at all organizational levels.
Key responsibilities include:
- Crafting merchant-specific account development plans
- Building high-touch, consultative relationships through regular communication
- Delivering strategic guidance on comprehensive global payments strategies
- Tracking project deliverables and maintaining accurate records in Salesforce
- Leveraging deep product and service knowledge to meet merchant needs
- Collaborating cross-functionally with Sales, Legal, Integration, and Support teams to ensure exceptional merchant experiences
The ideal candidate is independent, self-motivated, and thrives in ambitious, fast-paced environments. You will be a strategic problem solver with excellent project management capabilities and the ability to balance multiple concurrent opportunities while adapting to changing requirements.
Checkout.com operates a hybrid model with three days per week in-office to support collaboration. We have 20 offices across six continents with London as our headquarters, and we're actively expanding globally.
Requirements:
- 6+ years' experience in B2B Account Management, Relationship Management, or Customer Success roles in Fintech and/or Payments industry
- Strategic problem-solving and excellent project management skills
- Strong knowledge of e-commerce and payments technologies, major industry players, and emerging trends
- Customer-driven mindset with ability to establish robust relationships with assigned customer base
- Fluent in Mandarin and English as working languages, with excellent cross-cultural communication skills and exceptional written and verbal proficiency in both languages
