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Manager, Account Executives (SMB)

Intercom - Chicago, IL, United States - Hybrid - posted 2026-09-24

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Salary: USD 247,860 - 296,055 / annual

Fin (now part of Salesforce) is seeking a Manager of Account Executives to lead a team focused on new business revenue in the North America region, with concentration on Fin's AI Customer Agent product. This is a people-management role responsible for segment strategy, team building, and execution of high-performing sales operations. Key Responsibilities: - Define and implement effective sales strategies for the North American Commercial segment in collaboration with senior leadership - Develop sales plans and tactics aligned with company goals and regional market dynamics - Monitor sales pipeline to ensure timely follow-ups, deal closures, and revenue growth - Set clear performance expectations and KPIs for the Account Executive team - Track individual and team performance using CRM tools and reporting dashboards - Analyze sales metrics to optimize processes, identify trends, and forecast revenue - Partner with marketing, product, and customer success teams on go-to-market strategies - Work with senior leadership on alignment of goals, budgets, and resource allocation - Maintain understanding of customer needs and market trends to support deal closure - Ensure thoughtful customer handoffs to the Relationship Management team - Report on team performance, sales pipeline, and market conditions to senior management - Provide data-driven recommendations to improve sales performance and achieve growth targets Requirements: - 5+ years in a quota-carrying new business individual contributor role with proven success - 3+ years of management experience - Previous experience building and executing outbound sales motions - Exemplary new business sales experience; experience with Command of the Message and MEDDPICC a plus - Strong understanding of forecasting principles and ability to forecast revenue and trends accurately - Proven experience and passion for teaching and developing top talent - Experience developing GTM strategy, building, and executing operational plans - Demonstrated ability to attract and develop top talent - Excellent communication skills across written, verbal, presentation, and interpersonal mediums - Adaptive, with ability to balance short-term and long-term priorities - Proof of eligibility to work in the United States required

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