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Intercom (via Fin AI) is seeking a Manager of Account Executives to lead a team focused on new business revenue in the North America mid-market segment. This is a people-management role responsible for building and running a high-performing sales team, developing segment strategy, and executing value-led sales processes.
Key responsibilities include:
- Defining and implementing effective sales strategies for the North American mid-market segment in collaboration with senior leadership
- Developing sales plans and tactics aligned with company goals and regional market dynamics
- Managing pipeline oversight to ensure timely follow-ups, deal closures, and revenue growth
- Setting clear performance expectations and KPIs for Account Executives
- Tracking individual and team performance via CRM tools and reporting dashboards
- Analyzing sales metrics to optimize processes, identify trends, and forecast revenue
- Partnering with marketing, product, and customer success teams on go-to-market strategies
- Maintaining strong understanding of customer needs and market trends
- Reporting on team performance, pipeline, and market conditions to senior management
- Providing data-driven recommendations to improve sales performance
Required qualifications:
- 5+ years in quota-carrying new business individual contributor roles with proven success
- Experience with complex, strategic deals involving procurement, legal, and security
- 3+ years of management experience
- Background building and executing outbound sales motions
- Strong forecasting skills and revenue trend analysis
- Demonstrated passion for teaching and developing talent
- Experience developing GTM strategy and operational plans
- Ability to attract and develop top talent
- Excellent communication skills across multiple mediums
- Adaptive approach to balancing short and long-term priorities
Fin is an AI Customer Agent company enabling businesses to deliver customer support across service, sales, and ecommerce channels. The company was founded in 2011 and serves nearly 30,000 global businesses.
