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HOLY is Europe's fastest-growing consumer brand in the soft drink space, with 2M+ loyal customers and €250M+ D2C revenue across DACH, France, UK, and Poland. The company is scaling from pure D2C to omnichannel, backed by top consumer investors and aiming to revolutionize the soft drink industry. The team of 200+ is headquartered in Berlin Prenzlauerberg.
You will own end-to-end logistics operations bridging retail and D2C channels. This is a highly operational, hands-on role where you spot problems, take ownership, and fix them before they escalate.
**Core Responsibilities:**
Retail Logistics: Take full end-to-end responsibility for retail order completeness, on-time shipment, and OTIF (On-Time In-Full) performance. Proactively steer against deviations with fulfillment partners and retail customers. Coordinate display assembly, capacity planning, timelines, and escalations.
D2C Support: Support reliable D2C order fulfillment, inventory flow, replenishment, and delivery performance. Monitor open operational issues and coordinate quick resolutions with fulfillment partners, Supply Chain, Customer Service, and E-Commerce. Ensure accurate system synchronization across warehouses and sales channels.
3PL Partnership & Operations: Act as the operational contact for fulfillment partners across Retail and D2C. Ensure SLA adherence and daily operational stability. Escalate and resolve deviations in speed, accuracy, availability, or cost efficiency swiftly.
Performance Analysis & Reporting: Track retail and D2C logistics KPIs and turn them into actionable insights. Use partner reports and internal dashboards to identify risks, recurring issues, and improvement opportunities. Maintain clear SOPs, documentation, and performance reporting for internal visibility.
Cross-Functional Coordination: Act as the communication bridge between Logistics, Inside Sales, Retail, E-Commerce, Customer Service, Supply Chain, and external partners. Keep stakeholders informed of critical operational updates, risks, and changes. Lead root-cause investigations and coordinate quick resolutions to protect customer experience.
Process Improvement & Scalability: Improve recurring logistics workflows across Retail and D2C. Identify efficiency and cost-reduction opportunities and track implementation progress. Help build scalable logistics playbooks for HOLY's omnichannel growth.
**Requirements:**
- Proven retail operations ownership: Full end-to-end responsibility for retail order readiness and OTIF performance, with ability to proactively steer against deviations before they become escalations.
- 3PL & partner management experience: Demonstrated ability to manage fulfillment partners operationally, hold them to SLAs, and resolve deviations in speed, accuracy, or cost quickly and calmly.
- Cross-functional coordination skills: Comfortable acting as the bridge between Logistics, Retail, E-Commerce, Customer Service, and Supply Chain, keeping stakeholders aligned in a fast-moving environment.
- Analytical & KPI-driven mindset: Skilled at turning partner reports and internal dashboards into actionable insights, spotting risks and recurring issues early.
- Language proficiency: Fluency in English and German is mandatory.
