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Salary: GBP 68,000 - 88,000 / annual
Monzo is seeking a Localisation QA Specialist to help run and continuously improve the systems used to quality assure Monzo's localised product experiences across multiple languages and markets.
In this role, you'll work closely with in-language Editors and Testers, Product and Engineering teams, and other localisation partners to ensure translated experiences can be reviewed effectively in the live product. Rather than making linguistic decisions yourself, you'll create the structure and support that enables language specialists to do their best work—removing testing friction, providing context, improving coverage, and ensuring issues reach the right teams quickly.
Key responsibilities include:
- Running and maintaining localisation QA processes, including coverage tracking, journey inventories, priorities, QA checks, severity levels, and reporting
- Working closely with in-language Editors and Testers to help them review localised experiences efficiently and consistently
- Creating and maintaining reusable test cases, playbooks, test recipes, deeplinks, and other resources that make complex product journeys easier to review
- Acting as a point of contact when localisation reviewers are blocked, investigating issues and working with Product or Engineering teams to unblock testing
- Supporting teams developing new features by helping them understand localisation QA needs, where translated content appears, and which journeys or edge cases should be reviewed
- Triaging localisation bugs and feedback, identifying duplicates, and routing issues to the appropriate teams
- Ensuring localisation tickets contain useful information such as build and device details, reproduction steps, screenshots or videos, and string identifiers
- Carrying out ongoing in-product spot checks and coordinating re-testing when product changes could introduce localisation regressions
- Helping apply straightforward, Editor-approved text fixes in translation tooling where appropriate
- Identifying opportunities to use automation, AI, and internal tooling to make localisation QA faster and more efficient
- Helping stakeholders understand localisation coverage, blockers, and areas of risk ahead of launches and important milestones
You should have experience in localisation QA, software QA, internationalisation, language operations, or a related area. You care deeply about the quality of customer-facing experiences and understand that a translation can be technically correct without feeling right in context. You're comfortable testing mobile or web products and working through complex user journeys. You're organised and enjoy turning complicated or manual processes into clear, repeatable ways of working. You can prioritise testing based on customer impact and risk, and you're confident working with Engineers, Product Managers, language specialists, and other stakeholders.
