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Smartling is an AI-native translation platform ranked #3 on Fast Company's Most Innovative Companies list, backed by Battery Ventures. The company is seeking a Localisation Project Manager to join the Managed Services team, based in Ireland but operating in a remote-first environment.
In this role, you will own the end-to-end localisation lifecycle for a portfolio of enterprise clients. You'll serve as the primary operational point of contact and trusted advisor for assigned accounts, acting as an embedded localisation operations expert. Key responsibilities include:
• Fostering strong stakeholder relationships and coordinating cross-functional teams to ensure successful execution and continuous improvement of clients' localization programs
• Designing and optimizing localisation processes within Smartling's platform and client-preferred tools, overseeing the complete job lifecycle and tailoring configurations to each client's unique requirements
• Solving problems independently and collaboratively with a solutions-first mindset
• Driving operational excellence by identifying process improvements, documenting best practices, and leveraging automation and AI-enabled solutions to streamline workflows and enhance scalability
• Managing competing priorities across time zones while maintaining operational precision and strong client relationships
The role is ideal for someone with real localisation experience who thrives in fast-paced, remote-first environments and is energized by balancing operational detail with client success.
REQUIREMENTS:
• At least 2-3 years of experience in localisation or translation project management, ideally within a managed services or agency environment
• Solid understanding of localisation file formats, content types, and CAT/TMS tooling
• Strong client management skills: comfortable leading calls, navigating difficult conversations, and representing the team externally
• Proficiency with project management and reporting tools (e.g., Jira, Asana, Google Sheets, Looker, or equivalent)
• Experience coordinating with cross-functional teams across engineering, QA, and vendor management
• Excellent organizational and time management skills with sharp attention to detail
• Strong written and verbal communication skills
PREFERRED:
• Hands-on experience with Smartling or other TMS platforms (Phrase, XTM, MemoQ)
• Experience supporting enterprise or SaaS clients in an operational or customer-facing role
• Fluency or working proficiency in a second language
• Interest in language, technology, or global content strategy
