SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Constantinople is an AI-native banking platform that delivers software and operational infrastructure for banks, automating compliance, operations, and customer experience. The Lending Operations team serves as the execution engine for client lending products, bridging customer support, product operations, and engineering.
As a Lending Operations Analyst, you will manage the full loan lifecycle from application through settlement and ongoing servicing across Residential Mortgages, Consumer, and Business Lending. Your responsibilities include:
• Act as first-line quality control for incoming loan applications, reviewing against Standard Operating Procedures (SOPs) to identify missing information (financials, ID documents, supporting materials)
• Validate customer information and documents to ensure they are "decision-ready" for credit authority review
• Liaise with brokers and customers to gather outstanding requirements
• Own the "Last Mile" to settlement post-approval, managing stakeholders (Solicitors, Vendors, Brokers) to ensure timely fund booking and settlement
• Coordinate post-settlement operations including Loan Variations, Product Switches, and Discharge requests
• Provide real-time support to borrowers and brokers via live chat and email regarding status, payments, and loan mechanics
• Identify friction points in SOPs and platform functionality, providing feedback to Product and Engineering teams for process automation
You thrive on logic and order, comfortable following detailed SOPs while maintaining high accuracy across different loan types. You excel at context-switching between detailed document review and live customer interactions. You are tech-native, viewing banking as digital workflows rather than paperwork. You communicate clearly with brokers, solicitors, and customers, and work well in team rotation systems.
Ideal candidates have prior banking operations or loan processing experience in high-volume environments, with customer support (live chat/email) experience highly valued. Exposure to PEXA, Loan Origination Systems, or legal settlement processes is a plus.
