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Paytm, India's leading mobile payments and financial services distribution company, is seeking a Lending Operations Associate to manage day-to-day lending operations and ensure smooth, timely loan processing.
In this role, you will coordinate with internal stakeholders across Product, Technology, Business, and Sales teams to execute lending processes efficiently. You will monitor daily operational activities, track pending cases, identify and resolve bottlenecks, and maintain a seamless customer experience throughout the lending lifecycle.
Key responsibilities include:
- Managing day-to-day lending activities and loan application processing
- Monitoring operational metrics, tracking pending cases, and resolving issues
- Collaborating with internal teams and lending partners to ensure smooth execution
- Maintaining operational trackers, preparing issue-resolution reports, and providing regular stakeholder updates
- Investigating root causes of operational challenges and coordinating timely resolutions
- Identifying opportunities to improve operational efficiency and streamline workflows
- Ensuring adherence to internal policies, SOPs, and applicable lending regulations
You will work in a fast-paced fintech environment supporting India's largest digital lending ecosystem, with exposure to cross-functional collaboration and process improvement initiatives.
REQUIREMENTS:
- 2–4 years of experience in lending operations, fintech, banking, or NBFC operations
- Good understanding of lending lifecycle, loan processing, and operational workflows
- Strong communication, coordination, and stakeholder management skills
- Excellent problem-solving and analytical abilities
- Proficiency in MS Excel or Google Sheets for operational tracking and reporting
- Ability to manage multiple tasks, prioritize activities, and work in a fast-paced environment
- Strong attention to detail and proactive approach to resolving operational issues
- Preferred: Graduate degree with hands-on experience in lending operations and partner coordination, ideally within a fintech company, bank, or NBFC
